Key performance indicators (KPIs)

How we measure reputation success.

 

 

Our primary tracking metrics are:

  • Visibility of positive and negative content for a branded search
  • Visible online reviews
  • Brand ownership of search results
  • Reviews and ratings improvement

We track the visibility of both positive and negative content in search results on local, national, and global levels. 

Tracking both positive and negative sentiment

reputation tracker

Reputation X tracks the visibility of any negative or positive branded content by the number of people who see a given search, as well as the percentage of branded name space owned - usually on the first three pages of search results. 

Geographic metrics

Clients want to see what their customers and stakeholders see - we deliver that visibility.

tracking-example-graph

Online brand visibility varies depending on a number of factors. One of the most significant is geographic area.

For local problems, we usually track at the metropolitan level but have the ability to track at a city (or national) level as well in most cases. We also track nationally and globally if it makes sense for the campaign. This means we track ranking in a specific location as well as provide screenshots of what search results look like in non-personalized results.

This enables clients to see how things have progressed over time, and see the actual results as others see them in various locations. 

Local and national reviews

We track online reviews at the national and local levels. Different review platforms like Yelp, Google Reviews, TripAdvisor and others show up either in local areas, nationally or even globally. We track baseline reviews against the latest improvements. 

Screenshot reporting

In addition to timeline tracking, we provide screenshots monthly showing progress against the baseline snapshots taken at the beginning of the campaign. 

This way our clients can see progress as if they were in the geographic location themselves. 

Download our capabilities deck
 

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