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Are reputation management services a scam?
Most people have no idea how a brand reputation campaign works. This lack of knowledge is frequently leveraged by shady reputation firms. Here is how to avoid the worst of it.
Online reputation management is a specialized field that requires a deep understanding of marketing, branding, public relations, SEO and a mix of other technical skills. Since online reputation management services are in high demand, many companies enter this industry despite not having the required skills. These types of companies attract clients by making big claims, unrealistic promises, and commitments they cannot fulfill. Naturally, they fail to deliver value, waste their clients’ hard-earned money and often cause more damage to their reputation.
1. The start cheap and up-sell scam
It starts with a low-cost offer. Then, after engagement, the "extras" are added on.
Many reputation management scams start with extraordinarily cheap service packages that offer unbelievable value. However, once the contract is signed and the customer gets onboard, dodgy online reputation management companies ask clients to pay more for the promised services. For example, if search engine optimization is included in the basic package, they only perform the fundamental SEO tasks and ask clients to pay more if they want better services.
2. Holding domain names hostage
Cheating people after they’ve signed a contract and been delivered sub-par work is a common scam in the online reputation management industry. When clients get onboard, reputation management companies get access to their web hosting and domain names for search engine optimization and other online reputation management related activities.
When the client terminates the contract, these scamming online reputation management companies refuse to return the domain access. In many cases, companies and individuals have had to pay thousands of dollars to get their domains back.
3. One month of work and eleven months monitoring
Online reputation management is a specialized service that requires continuous work throughout the client’s contract. Many low-quality online reputation management companies work really hard in the first month to win the client’s confidence.
Once the client starts trusting them, they take the foot off the pedal and go into reactive mode and only monitor things for the rest of the contract duration instead of playing an active role. In most cases, such companies get back to action one month before the contract renewal date so that they have some results to show.
4. The fake guarantee scam
Online reputation management is largely related to search engine optimization and search results on Google. No online reputation management company in the world can guarantee that a client’s website would always rank number one on Google, or that no negative content would ever make it to the top pages of Google search. Promises such as these are truly beyond the control of any online reputation management company.
A legitimate company would share a plan with the client and convince them that they will keep things under control. They would be honest and open, and not make unrealistic promises and guarantees.
5. Causing problems - then offering to solve them
A common way online reputation management companies fool non-technical clients is by creating negative content themselves and ranking it higher on Google. Once the client gets to know about it, fake online reputation companies remove the negative content and pretend as if they had to work really hard for it. Non-technical clients tend to fall for this trick.
How to avoid these online reputation management scams
When hiring an online reputation management company, brands should consider taking the following actions in this order to avoid scams:
- Research the online reputation management firm in detail
- Research their team on LinkedIn or other relevant platforms to see if they have the required skill set and experience to handle the account
- Ask for their portfolio and connect with their previous clients for feedback
- Ask the online reputation management firm to share a plan of action, and if they make unrealistic promises and claims, avoid them
- Talk with the reputation strategist, ask them how your project differs from similar projects
- Hold monthly or quarterly performance meetings with them
Online reputation management scams are common, even with well-known companies, but it’s not impossible to avoid them. With a little research, careful background checks, and regular follow-ups, brands can make sure that their online reputation management agency is on the right track.
“Reputation X has done an excellent job for our company. They deleted nearly all negative online content placed by a very active detractor, and pushed down the rest.”Ralph Serrano President | Safe Harbor Equity
"You will be glad to have Reputation X as a strategic partner."Rosemary Plorin CEO | Lovell