Full-Service Agency — 8-Year White Label Partnership
A full-service PR agency sought a long-term white label reputation partner to expand service offerings and revenue.
Results at a Glance
A full-service PR agency sought a long-term white label reputation partner to expand service offerings and revenue.
Impact at a Glance
Agency Service Offering
Agency Revenue Stream
The Challenge
A full-service public relations agency represented high-profile clients with complex, sensitive reputation needs — including a celebrity CEO facing a published exposé, a technology executive embroiled in controversy over charitable giving, and a politician with past judgment errors affecting search results. The agency's expertise lay in PR strategy, not the technical execution of reputation management.
They needed a complete solution: strategy, design, development, and promotion — all deliverable under their own brand with zero visibility into Reputation X's involvement. Confidentiality was absolute: clients could not know they were working with a third party, and the agency's standing as a full-service firm depended on seamless integration.
Our Solution
Reputation X became the agency's silent reputation practice — signing comprehensive NDAs, developing bespoke strategies for each client, co-authoring proposals, participating anonymously in sales calls, and executing every campaign without a trace of our branding. The agency maintained full credit and client relationship ownership throughout.
Confidentiality & NDA
Signed comprehensive NDAs and non-competition agreements before accessing any client information; all strategy documents, proposals, and deliverables were produced without Reputation X branding.
Bespoke Campaign Design
Developed distinct strategies per client: a high-profile article campaign for the CEO, development of five complete websites for the tech executive, and multilingual content campaigns for the politician.
Sales & Proposal Support
Co-authored rebrandable client proposals in Google Docs format; participated in end-of-sales-cycle calls as anonymous in-house specialists, enabling the agency to close high-value reputation contracts.
Ongoing Execution & Monitoring
Managed content creation and promotion, Wikipedia maintenance, and 24/7 reputation monitoring across all active client campaigns; provided phone and Zoom support during client strategy presentations.
The Results
The partnership has sustained for 8 years, generating over $1 million in agency revenue from reputation management services the agency could not have otherwise offered. Across campaigns, 25% of negative content was removed and the remainder displaced to page three or beyond. One client's Wikipedia page has been expertly edited and maintained for many years.
Reputation X continues to provide high-quality reputation management services to the agency as their white-label reputation partner — a relationship built on results, trust, and complete confidentiality.
Three campaigns launched; NDAs signed; Wikipedia editing complete; agency closes first reputation clients.
Campaigns producing consistent results; agency growing its reputation practice; new clients added.
Ongoing partnership with expanding client roster; $500K+ in agency revenue generated.
Partnership continues; $1M+ in cumulative agency revenue; Wikipedia maintenance ongoing.
Key Takeaways
- Full-service white-label reputation management enables agencies to offer premium, high-margin services without internal overhead or expertise gaps
- Deep client knowledge gained through sales-cycle involvement leads directly to more effective and targeted reputation strategies
- Multilingual and multinational campaigns require specialized expertise that very few agencies can realistically build and maintain in-house
- A long-term partnership model creates compounding value — trust, process efficiency, and client knowledge improve with every engagement
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