Online reputation monitoring services
High quality listening services that involve both humans and automation
The best reputation monitoring services involve not only automation (most of them), but people as well (fewer). The combination of people and technology provides context that only the human element can bring. We provide reputation monitoring that is more accurate, with few false alerts.
We sort through the noise so you don' t have to
Every day, thousands of new blog posts, millions of new social media updates and countless hours of new video content is created. Bad things can be said, good things can be leveraged. We help you know the difference, and act on it.
93% of all online experiences begin with search
Research shows that almost 93% of all online experiences start with a search engine.
Google usually indexes every new piece of content it finds within a few hours. So if an irritated customer leaves an online review on a review site, or if a competitor creates a negative blog, Google would start showing it in its search results within 24-48 hours.
Naturally, search engine monitoring is one of the first and most important tasks involved in online reputation management.
Social media monitoring / listening
Consumers are fully engaged in social media platforms and use them to express their views about customer service, product quality and brands in general.
Studies suggest that over 1 million people view Tweets about customer service every week. Alarmingly, more than 80% of those Tweets are negative in nature.
Clearly, modern-day brands need to keep a close eye on what’s being said about them on social media. But it can be a daunting task, that's why we're here to help.