Online Reputation Monitoring

We sort through the noise of social and search so you don' t have to

Every day, thousands of new blog posts, millions of new social media updates and countless hours of new video content is created. Bad things can be said, good things can be leveraged. We help you know the difference, and act on it. 

People + Automation - To make sure

Sentiment analysis systems are not accurate enough yet to be sure 100% of the time - not even close. The best reputation monitoring services involve not only automation (most of them), but people as well (fewer). The combination of people and technology provides context that only the human element can bring. We provide reputation monitoring that is more accurate, with few false alerts. 

MONITORING THAT IS CHECKED TWICE FOR ACCURACY

Because 93% of all online experiences begin with search

Research shows that almost 93% of all online experiences start with a search engine.

Source: Hubshout

Google usually indexes every new piece of content it finds within a few hours. So if an irritated customer leaves an online review on a review site, or if a competitor creates a negative blog, Google would start showing it in its search results within 24-48 hours.

Naturally, search engine monitoring is one of the first and most important tasks involved in online reputation management.

Social media monitoring / listening

Consumers are fully engaged in social media platforms and use them to express their views about customer service, product quality and brands in general.

Studies suggest that over 1 million people view Tweets about customer service every week. Alarmingly, more than 80% of those Tweets are negative in nature.

Clearly, modern-day brands need to keep a close eye on what’s being said about them on social media. But it can be a daunting task, that's why we're here to help.

Contact us to learn more about search and social monitoring

Call us at 1-800-889-4812, or use the handy form on this page.