88% of consumers trust online reviews as much as a personal recommendation. Our service can remove negative reviews, increase star ratings and grades, and mitigate negative customer feedback.
Every review management campaign we run results in star rating improvement for our clients.
When bad reviews and rating exist, there is usually a root cause. We can help companies and restaurants find the cause of negative online reviews in an objective way based on aggregated feedback. You can use this information to improve customer satisfaction at the same time Reputation X increases star-ratings.
We can input prospective reviewers with either a bulk uploaded Excel or CSV list, or via API using a Zapier integration. The API increases the timeliness of review requests - but both methods result in better reviews for our customers.
We monitor mentions of your brand on over 25 different review sites, blogs, and social media.
Lists are de-duplicated so the same person doesn't get a request twice within a specified period of time.
Reviewers are automatically sent to review sites they already use and are logged in for first. That makes it easy for them because we automatically populate their review with five stars before they write it. If reviewers are not logged in, or our customer needs more reviews on a different site we send them there instead. This way customers get a balanced array of reviews on the sites that matter most to them.
A typical process for improving online reviews starts with auditing your existing reviews. We’ll look for negative reviews that violate the terms of service of the site and try to get them removed.
From there, we’ll identify customers who are the most likely to provide good reviews of your product or service, and work to send them to the review platforms that will best help your brand.
In the same way, our process acts as a go-between to catch many customers before they leave negative reviews, as well as encourage happy customers to leave high-quality positive ones.
Finally, we’ll direct any dissatisfied customers to you to help you handle any customer service concerns offline (further stemming the flow of negativity).
There is a significant difference between review management services, both in the results and associated costs. This can be broken down into three categories:
The most inexpensive kind of review management campaign is simple monitoring. Monitoring alerts you to a problem but it doesn't improve star-ratings.
Most review management is automated. When a survey is generated for a customer, the system sends out an email or text asking the customer to provide a review. Because it's automated, no people are involved (lower cost) but neither is one very necessary ingredient - human empathy.
This is how Reputation X does it. When you add real people to a review management program, you have the best of both human and machine working to improve star-ratings, reviews, and testimonials. A managed review strategy means good reviews can be channeled to the places they're needed most. It also means that problem reviews can be dealt with more effectively.
The net result is better reviews, faster.
Photo credit: Daniel Reche