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Tag: Review Management

Repair

Why Just 1 Negative Review Needs 12 to Counteract to Counter Its Negative Reputation

Have you ever bought anything online without looking for customer reviews first? If you’re like most adults in the U.S., your answer should be a straight “No!”.  Studies suggest that 72% of online consumers read between two and 10 customer reviews and testimonials before actually making a purchase. Having no online reviews about your company is not […]

Kent Campbell Kent Campbell · · 1 min read
Repair

Basics: How to Fix a Broken Online Reputation

You Google your company and BAM! Everything changes. How is this affecting prospects? Are sales down? Will this ever go away? Of all the categories involved in managing online reputation, reputation repair is the one most fraught with confusion and a lot of stress. It happened suddenly, but it can take a long time to […]

Kent Campbell Kent Campbell · · 1 min read
Repair

Restaurant Reputation Management: the Challenges Franchises Face

Fast food restaurants occupy a special place in the dining ecosystem – at least when there isn’t a pandemic happening. Restaurants get blamed if a waitress is having a bad day and lets some of her mood slip in front of guests. Problems come either at the regional level as in the case of Chipotles […]

Kent Campbell Kent Campbell · · 1 min read
Repair

Steps to Remove PissedConsumer.com Reviews

PissedConsumer offers a place for, well, pissed consumers to vent about supposedly sketchy businesses. But how to remove PissedConsumer.com posts is the question on most people’s minds.

Kent Campbell Kent Campbell · · 1 min read

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